Juki HZL-353ZR Sewing Machine

We always encourage you to visit us for a hands-on demo before making your purchase. Our friendly team is here to guide you and help match you with the machine that best suits your needs.

Please note: Once the box has been opened, returns are not accepted, so make sure you’re confident in your choice. We’re just a message or visit away if you’d like help deciding!

We offer flexible options to get your machine to you, wherever you are:

Nationwide Delivery
We deliver across South Africa using trusted courier partners. Shipping times are typically 3–5 working days, depending on your location. Rates are calculated based on your area and the size of your order.

Self-Collection (Click & Collect)
Prefer to collect? Choose Self-Collection at checkout.
You’ll receive a notification from us as soon as your order is ready, usually within 3–5 working days.

Collection Hours:
Monday to Friday: 8:00am – 3:30pm
Select Saturdays: 9:00am – 12:00pm 

If you’re unsure which option suits you best, feel free to reach out. We’re here to help make the process smooth and simple.

Cancellations

• Orders may only be cancelled if they have not yet been dispatched.
• If the order has already been shipped, it will be treated as a return.
• To request a cancellation, please contact us within 24 hours of placing your order.

Return & Refunds (Brother and Juki)

Machines can only be returned for a refund if:

• The item is in its original, unopened packaging (seal not broken, never used).
• The return request is lodged within 10 calendar days of receiving your order.
• Proof of purchase is provided.

After this 10-day window, you will no longer be eligible for a return or refund. However, if your product qualifies under a manufacturer's warranty, that coverage remains applicable.

Please note: A handling fee is applicable on all returns.

Buyer's Remorse

Due to the nature of our products, we do not accept returns for buyer’s remorse. If you're unsure which machine is right for you, we encourage you to contact us for guidance before completing your purchase. By proceeding with your purchase, you agree to our Terms & Conditions, including our return and warranty policies. 

Please make sure you read our full Returns, refunds & cancellation policy.

Every machine purchased through us includes a free training session to help you get started with confidence.

This session covers machine setup, threading, tension, and feature navigation. Everything you need to know to get the most out of your specific model.