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Privacy policy

Effective Date: 25 June 2025

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Ma Dame Stitch respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with us in-store or online.

1. What Information We Collect

We may collect the following personal information when you:

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  • Place an order online or in-store

  • Subscribe to our newsletter

  • Book a class or training session

  • Contact us for support or queries

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This may include:

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  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Billing address

  • Purchase history

  • Machine model and serial number

  • IP address and browser data (via cookies)

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We only collect information necessary to provide you with the best service and support.

2. How We Use Your Information

We use your personal data to:

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  • Process orders and manage delivery

  • Provide training and warranty support

  • Respond to enquiries or service requests

  • Send updates, newsletters, and promotions (only if you’ve opted in)

  • Improve our website and customer experience

  • Fulfil legal and accounting obligations

3. Sharing of Personal Information

  • We do not sell your personal information.

  • We may share your data with trusted third parties only when necessary, such as:

  • Courier and delivery companies (for shipping your order)

  • Payment gateways (for secure online transactions)

  • Product suppliers (for warranty claims or technical support)

  • All third parties are required to protect your data in line with POPIA.

4. Data Storage & Protection

We store your information securely and take all reasonable steps to protect it from loss, misuse, or unauthorised access.

 

We use:

  • Encrypted payment gateways

  • Secure cloud-based platforms

  • Password-protected systems

  • Access control for internal staff

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You have the right to:

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  • Request access to your personal data

  • Correct or update your information

  • Withdraw consent for communications

  • Request that we delete your data (where legally allowed)

5. Cookies and Website Tracking

Our website uses cookies to:

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  • Improve your browsing experience

  • Understand how visitors use the site

  • Provide targeted content and marketing (if accepted)

  • You may choose to disable cookies in your browser settings.

6. Email & Marketing Communications

You will only receive marketing emails if you’ve explicitly subscribed. You can unsubscribe at any time via the link in the email or by contacting us directly.

7. Your Rights Under POPIA

In accordance with the Protection of Personal Information Act (POPIA), you are entitled to:

 

  • Transparency on how your data is used

  • Access to your personal information

  • Correction, deletion, or objection to the processing of your data

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If you feel your rights have been infringed, you may lodge a complaint with the Information Regulator of South Africa. More info: https://www.justice.gov.za/inforeg/

8. Contact Us

For questions about your privacy or to update your information, please contact:

 

Email: training@madamestitch.co.za

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