Applies to all online sales of sewing, embroidery, and quilting machines and accessories.

1. Order Cancellations

• Orders may be cancelled only if they have not yet been dispatched.

• To request a cancellation, please contact us within 24 hours of placing your order.

• If the order has already been shipped, it will be treated as a return (see section 2).

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Approved cancellations will be refunded within 7 business days, less any processing or transaction fees.

2. Return & Refund Eligibility

Brother and Juki:

Machines can only be returned for a refund if:

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• The item is in its original, unopened packaging (seal not broken, never used).

• The return request is lodged within 10 calendar days of receiving your order.

• Proof of purchase is provided.

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After this 10-day window, you will no longer be eligible for a return or refund. However, if your product qualifies under a manufacturer's warranty, that coverage remains applicable (see our Machine Warranty Policy).

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Britex and Fuwei:

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Due to the industrial nature of these machines, refunds are not offered unless the product is defective on arrival and reported within 10 days.

If the machine is defective, either a repair or a replacement machine will be issued.