Cancellations:
- Orders may only be cancelled if they have not yet been dispatched.
- If the order has already been shipped, it will be treated as a return.
- To request a cancellation, please contact us within 24 hours of placing your order.
Return & Refunds (Brother and Juki)
Machines can only be returned for a refund if:
- The item is in its original, unopened packaging (seal not broken, never used).
- The return request is lodged within 10 calendar days of receiving your order.
- Proof of purchase is provided.
After this 10-day window, you will no longer be eligible for a return or refund. However, if your product qualifies under a manufacturer's warranty, that coverage remains applicable.
Please note: A handling fee is applicable on all returns.
Buyer's Remorse
Due to the nature of our products, we do not accept returns for buyer’s remorse. If you're unsure which machine is right for you, we encourage you to contact us for guidance before completing your purchase. By proceeding with your purchase, you agree to our Terms & Conditions, including our return and warranty policies.
Please make sure you read our full Returns, refunds & cancellation policy.
